Delivery Policy

1. Digital service delivery

Writing, editing, illustration, design, consultancy, and digital development deliverables are supplied through the channel agreed in your order confirmation. This may be email, a shared file location, an agreed account, or a documented handover. File formats and included materials are defined in the project scope.

2. Turnaround and milestones

Project turnaround depends on the selected service, scope, materials, review rounds, and third-party requirements. The order confirmation states the delivery schedule or milestones. A package with a stated two-business-day minimum turnaround does not mean every service can be completed in two days. Urgent delivery is available only when separately agreed.

3. Client approvals and information

Timely payment, a complete brief, necessary files, and prompt feedback support the agreed schedule. Missing information, delayed approval, or a scope change may require a revised timeline. We will discuss the effect on the remaining project stages.

4. Printing and physical fulfillment

For printed books or other physical materials, the quote or order confirmation specifies quantity, size, binding, proof process, production lead time, delivery destination, shipping method, and applicable charges before the order is confirmed. Destination eligibility and any applicable customs or other external charges must be addressed for the specific order.

No universal shipping rate or delivery date is advertised because print orders are customized. Physical order terms must also identify the relevant return, replacement, and cancellation conditions.

5. Receipt and support

Review the delivered materials against the agreed scope and notify us of missing files, access problems, or other concerns through the published support contacts. Revision requests follow the package or project agreement. The Refund & Cancellation Policy describes the service concern process.